Reviews & Ratings for the Genting-Dream

On September 3, 2025, the cruise ship 'Genting Dream' became a beacon of hope as it conducted a daring rescue in the Straits of Malacca. While sailing on a picturesque three-night journey from Singapore to Phuket, crew members spotted a man in a small boat signaling for assistance. Without hesitation, the ship initiated its rescue protocols. The individual was swiftly brought aboard, where he received essential care, including food, drinks, and a thorough medical examination by the ship’s healthcare team. Thankfully, the man was assessed to be in stable condition and continued to receive attention onboard. Meanwhile, Dream Cruises, the operator of Genting Dream, collaborated with local authorities to ensure that the man would be safely transferred to shore. This incident underscores the commitment of cruise lines to maritime safety and rescue operations.

In an unfortunate turn of events, over 100 passengers from Singapore and Malaysia found themselves unable to board the 'Genting Dream' cruise due to an overbooking issue. The highly anticipated cruise, scheduled to set sail from Singapore on September 4, 2022, was set to visit Port Klang on September 5 and Penang on September 6, before returning to Singapore on September 7 and making another stop at Port Klang on September 8. Passengers reported being denied boarding at the Marina Bay Cruise Centre in Singapore on the day of departure, with some Malaysian travelers facing similar issues on September 5, though the exact number affected remains unclear. In response to the mishap, the cruise line has promised a full refund to all impacted guests. Additionally, those affected will receive a complimentary cruise on the 'Genting Dream' for sailings prior to April 28, 2023, subject to availability. It is important for some guests with confirmed reservations to be aware that they may also face boarding complications at the Port Klang terminal.

A heartbreaking drowning incident occurred on November 18, 2019, involving a 10-year-old boy from Singapore, Heng Kai Lun Alan, aboard the cruise ship 'Genting Dream' docked at Star Cruise Jetty in Langkawi. The young boy was discovered unresponsive in one of the ship's swimming pools. Medical personnel on board the vessel swiftly administered assistance, including cardiopulmonary resuscitation (CPR), but sadly, they were unable to revive him. At approximately 7:30 p.m., the Padang Matsirat Police Station received an emergency call regarding the tragic event. Following the incident, the boy's lifeless body was transported to Sultanah Maliha Langkawi Hospital for further procedures. Dream Cruises has stated that they are fully cooperating with local authorities to investigate the incident and have extended their support to the grieving family. Heng Kai Lun Alan was enjoying a holiday with his mother and a family friend on the cruise that departed from Singapore on November 17 for a three-night journey, with plans to sail to Phuket later that evening at 10:30 p.m.

On November 1, 2019, the cruise ship Genting Dream executed a successful search and rescue mission off the coast of Tanjung Pelepas, Johor, Malaysia. alerted by Johor's Vessel Traffic Information System (VTIS), Captain Jukka Silvennoinen and his dedicated crew sprang into action upon discovering a distressed sinking vessel. They efficiently rescued three men stranded at sea, bringing them aboard the Genting Dream where they received immediate medical attention and care. Once stable, the rescued individuals were safely transferred to a Malaysian Coast Guard boat for their journey back to shore, ensuring their safe return to land. This incident highlights the commitment of maritime crews to ensuring safety on the waters.