Complete Maritime Profile & Reviews of Quantum-Of-The-Seas

On February 19, 2025, three Australian passengers on board the cruise ship 'Quantum of the Seas' required urgent medical evacuation to Koutio Médipôle in New Caledonia. The operation, executed in two phases, was carried out by the 'Dumbéa' patrol boat belonging to the Armed Forces in New Caledonia (FANC), under the direction of the Operational Center for Surveillance and Rescue (COSS). The incident began on the evening of February 18, when the 'Quantum of the Seas' was nearing Nouméa, and crew members raised concerns about a passenger's health condition. The 'Dumbéa' arrived on the scene the following morning at 8 a.m. to facilitate the transfer of the first passenger to medical services on land. As the cruise ship prepared to exit the Caledonian lagoon, the pilot alerted COSS once more, having identified two additional passengers in need of immediate medical attention. Following a telemedicine consultation with SAMU 988, the patrol boat embarked on a second deployment and successfully retrieved the remaining passengers around 10:30 a.m. They were subsequently transported to Nouméa for urgent medical care. All three passengers received prompt attention from local medical teams before being transferred to the Koutio Médipôle for further treatment.

In an unfortunate turn of events, several guests set to embark on the 'Quantum of the Seas' were left without boarding access in Brisbane on November 28, 2023, due to an overbooking issue related to guarantee staterooms. The much-anticipated 8-night South Pacific cruise, which includes stops in stunning destinations like New Caledonia and Vanuatu before returning to Brisbane on December 6, was marred by communication failures at the cruise terminal. Guests arriving excitedly to set sail instead encountered a frustrating surprise: letters informing them that a stateroom could not be allocated to their reservation. The messages, provided just before boarding, read, "We regret to inform you that currently, we have been unable to allocate a stateroom number to your reservation." Many of those affected had chosen "GTY" or guarantee cabins, which do not assign specific stateroom numbers at the time of booking, with the expectation that these would be assigned shortly before departure. Unfortunately, this process did not go as planned, leaving a number of travelers stranded and disappointed.

The United States Coast Guard has officially suspended the search for a missing passenger from the Quantum of the Seas, 500 miles south of Kailua Kona, Big Island, on April 27. This decision followed a comprehensive review of the available case information and discussions with the family of the missing individual. On April 25 at 11:03 p.m., watchstanders at the Joint Rescue Coordination Center (JRCC) Honolulu received a distress report from the cruise ship indicating a man overboard. The vessel conducted an initial search for around two hours before continuing on its route to the Big Island. In response to the alert, an aircrew from Coast Guard Air Station Barbers Point launched a C-130 Hercules aircraft at 7:00 a.m. the following day, arriving on scene at approximately 9:00 a.m. The aircrew carried out five search patterns over six hours, thoroughly covering the area in hopes of finding the missing passenger.